Gorgias alternative

Shopify support, without a bill per ticket.

Support email, website chat and an AI bot that reads a customer's Shopify orders and tracking, in the same app as your customers, campaigns and invoices.

Start free

Free plan, no card. Install from Shopify and your customers and orders come in by themselves.

Northwind StudioAI botConversationsHelp centerEmail campaignsAn agency running support for a Shopify brand

Gorgias and Alori, side by side.

GorgiasAlori

How you payPer ticket: 300 on Basic at $50 a month, then $0.40 eachNo fee per ticket. From $99 a month

AI answers$0.90 to $1.00 for each automated interactionNora uses your plan's credits

TeammatesDepends on the planUnlimited users on every plan

Bot reads Shopify orders and trackingYesYes, read only

Refund, cancel or edit an order from the ticketYes, a strengthNot yet

Replies to social post commentsYesNot yet; Messenger and Instagram messages only

E-commerce app integrationsManyShopify and Stripe

Campaigns, CRM, invoicesOther toolsBuilt in

From "where's my order?" to a happy customer.

Nora reads the order in Shopify, answers with the tracking link, and hands your team what she can't solve.

1Nora looks up the order
2She hands off what needs a person
3Your teammate sees what they bought

Nora looks up the order

What changes on Monday.

01
BeforeA shipping delay doubles your tickets, and your bill
With AloriNo fee per ticket or conversation
02
BeforeEach AI answer costs about a dollar
With AloriNora answers "where's my order?" on your plan's credits
03
BeforeSupport, newsletters and wholesale invoices in three tools
With AloriOne customer record with their orders, emails and invoices

Nora knows the order.

When a customer emails your support address or is signed in on your site, Nora reads their Shopify orders live and answers with the real status and tracking link.

Read only: she never changes, refunds or cancels an order.
Every answer shows your team where it came from.
Turn the Orders switch off on her page anytime.

Your store's customers, already in your CRM.

Install Alori from Shopify. Customers and orders come in by themselves, so the person answering sees what each customer bought.

Send email campaigns to the same list.
Tag customers and make lists by tags.
Ask Sam who bought the most this month.

Change it by asking.

Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.

Have Nora answer order questions from Shopify
Who wrote to support about a late order this week?
Write a help article on our return policy
Send a campaign to customers who ordered twice

The full guide

Everything above, in detail: how it works, what it replaces and what it does not.

Short answer: Alori is a Gorgias alternative for small online stores and the agencies that run their support. Support email, website chat and an AI bot that reads a customer's Shopify orders and tracking sit in the same app as your customers, campaigns and invoices, with unlimited users and no fee per ticket. Install Alori from Shopify and your store's customers and orders come in by themselves.

Why teams leave Gorgias

Gorgias is a help desk built for Shopify stores, and it does that job well. Small stores leave it for the bill:

Each plan includes a set number of tickets, then $0.36 to $0.40 for each one more, so a big sale or a shipping delay raises the bill.
The AI Agent costs $0.90 to $1.00 for each automated interaction, and $1.50 each above your plan's allowance.
Tickets are in Gorgias, newsletters in one tool, and wholesale deals and invoices in others.

What you pay

Gorgias, as listed on its pricing page in November 2026, billed yearly:

A small store	Gorgias	Alori
Plan	$50 a month for 300 tickets on Basic, $300 for 2,000 on Pro	Free to start, Solo from $99 a month, Business from $249
More tickets	$0.40 each on Basic, $0.36 on Pro	No fee per ticket or conversation
AI answers	$0.90 for each automated interaction	Uses your plan's credits
Teammates	Depends on the plan	Unlimited users on every plan

See pricing for what each Alori plan includes.

What Alori replaces

Shopify in your CRM: install Alori from Shopify. Your store's customers and orders come into your CRM by themselves, so each customer's record shows what they bought.
An AI support bot that knows the order: when a customer emails your support address or is signed in on your site, Nora reads their Shopify orders live: what they bought, payment and fulfillment status, carrier, tracking link and delivery date. She answers "where's my order?" on her own and hands off the rest. She never changes an order.
Support email: forward support@ to Alori. Each email opens a conversation, and Nora answers by email or leaves it to your team.
Website chat: paste one line into your store's theme. Visitors search your help articles right in the chat, and send photos and files.
Conversations: email, chat, calls, texts, Messenger and Instagram direct messages in one thread per customer, with internal notes, saved replies and tags.
Help center: shipping, returns and sizing articles with pictures and videos, in English and French. Nora answers from them.
Email campaigns to your customers, and invoices for wholesale orders, in the same app.

What Alori doesn't do yet

Refunds, cancellations and order edits in Shopify from the ticket, replies to comments on your Facebook, Instagram and TikTok posts, an AI shopping assistant that recommends products, and Gorgias's long list of e-commerce apps (returns, subscriptions, reviews). If your team lives on those order actions all day, stay on Gorgias.

How to switch

Start free. Describe your store. Alori builds your app with customers, Conversations and Front desk.
Connect Shopify. In Connectors, click Connect on Shopify and install Alori in your store. Your customers and orders come over, and Nora can read orders.
Bring your help articles. In Chat, give Alori the links to your Gorgias help center articles. Each one comes over with its text, links and pictures, and Nora learns from it right away.
Forward your support email and add the chat. Copy your Support email address in Front desk and forward support@ to it. Then paste the line under Install into your store's theme.

There is no one-click Gorgias import yet: past tickets stay in Gorgias, so keep it open read-only for a few weeks.

Questions

Another question? Ask it when you start.

Yes for small stores that want support email, chat and an AI bot that answers "where's my order?" from Shopify, next to their customers and campaigns, without a fee per ticket. If your agents refund, cancel and edit orders from the help desk all day, Gorgias fits better.

Alori has no fee per ticket and no fee per AI answer: Solo starts at $99 a month with unlimited users, and the bot uses your plan's credits. Gorgias's Pro plan is $300 a month for 2,000 tickets, before AI answers.

Yes. Nora reads a customer's orders and shipments live, read only, when the customer emails your support address or is signed in on your site. She doesn't refund or cancel orders.

Your customers and orders come from Shopify itself, and your help articles come over one link each. Past tickets don't come over yet.

Small businesses, mostly software companies and agencies under 50 people, including agencies that run support for their clients' stores.

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Your turn.

Describe your business in a sentence. Alori builds the app.