Freshdesk alternative

Freshdesk, without the per-agent bill.

Tickets, support email, website chat, an AI bot and a help center for your whole team, in the same app as your CRM, calls and invoices.

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Free plan, no card. Bring your customers and help articles in an afternoon.

QuillstackConversationsAI botHelp centerWebsite chatA software company's support team

Freshdesk and Alori, side by side.

FreshdeskAlori

Price for a team of 5$95 to $445 a month in agents, billed yearlyFrom $99 a month, everyone included

AI answers500 AI Agent sessions once, then $49 for each 100Nora uses your plan's credits

TeammatesPaid per agentUnlimited users on every plan

Tickets with response timesYesYes, per team and per priority

Website chat and support emailYesYes, in one thread per customer

Help centerYes, in many languagesYes, in English and French

Customer portalYesNot yet; the customer gets an email as the ticket moves

Routing rules and app marketplaceYes, a strengthAutomations in plain words, fewer apps

CRM, deals, calls and invoicesOther Freshworks products or integrationsBuilt in

From a support email to a closed ticket.

A forwarded email opens a conversation, Nora suggests an answer, the team files a ticket and the customer hears back as it moves.

1A support email opens a conversation
2File a ticket in one click
3Emma gets an email as it moves

A support email opens a conversation

What changes on Monday.

01
BeforeThe founder who answers twice a week is another Freshdesk agent
With AloriUnlimited users: sales and engineers answer too, at no extra cost
02
BeforeAI sessions run out, then cost $49 for each 100
With AloriNora runs on your plan's credits
03
BeforeThe ticket is in Freshdesk, the deal in a CRM, the call in a phone app
With AloriTickets, deals, calls and invoices on one customer record

Response times that show who waits.

Each team sets a response time per priority. A customer's ticket past its time turns red and counts on the menu, and Front desk shows how long customers wait on chat and support email.

Teams with their own steps, cycles and ticket prefix.
Sub-tickets and links: blocks, related, duplicate.
A short survey after you close a conversation.

Your help articles, one link each.

Give Alori the links to your Freshdesk articles in Chat. Each one comes over with its text, links and pictures, saved in Alori, and Nora answers from it right away.

Pictures are copied into Alori, so nothing breaks when you close Freshdesk.
Ask Sam to translate an article to French.
Your own address, like help.yourcompany.com, on the Business plan.

Change it by asking.

Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.

Show me tickets past their response time
File a ticket for Emma's CSV export problem
Have Nora answer support email first
What do customers write to support about most?

The full guide

Everything above, in detail: how it works, what it replaces and what it does not.

Short answer: Alori is a Freshdesk alternative for small software companies and agencies that want tickets, support email, website chat, an AI support bot and a help center without paying per agent. Every plan has unlimited users, and support sits in the same app as your customers, deals, calls and invoices. Switching takes an afternoon: forward your support email, bring your customer list and your help articles, and turn on the chat.

Why teams leave Freshdesk

Freshdesk is a solid help desk with a long list of features. Small teams leave it for the bill and the sprawl:

Plans run from $19 to $89 per agent a month, and the founder, the account manager and the engineer who answer now and then all count.
The AI Agent comes with 500 sessions once, then $49 for each 100 sessions, and Copilot for agents is $29 per agent a month more.
Tickets live in Freshdesk, deals in a CRM and calls in a phone app, so nobody sees the whole customer.

What you pay

Freshdesk, as listed on its pricing page in November 2026, billed yearly:

Team of 5	Freshdesk	Alori
Agents	$95 a month on Growth, $275 on Pro, $445 on Enterprise	Unlimited users on every plan
AI answers	500 sessions once, then $49 for each 100	Uses your plan's credits
AI help for agents	Copilot, $29 per agent a month on Pro and Enterprise	Nora suggests answers, on your plan's credits
Plan	Agents plus AI	Free to start, Solo from $99 a month, Business from $249

See pricing for what each Alori plan includes.

What Alori replaces

Tickets: file a ticket from a customer's conversation in one click. Each team has its own steps, priorities and response times, and a customer's ticket past its time turns red. The customer gets an email as the ticket moves.
Support email: forward support@ to Alori. Each email opens a conversation, and Nora answers by email or leaves it to your team.
Conversations: email, website chat, calls, texts, Messenger and Instagram in one thread per customer, with internal notes, saved replies and tags.
Website chat: turn it on in Front desk and it shows on every page of your Alori website, or paste one line into any other site or web app. Visitors can search your help articles right in the chat.
An AI support bot: Nora answers first and hands off when she needs a person, backs you up after 2 minutes, or only suggests answers. She learns from your help center, Company memory and price list, and from each answer your team gives.
Help center: articles with pictures and videos, sorted into sections, in English and French, at your own address on the Business plan.
Front desk › KPIs shows how long customers wait for a first reply, what Nora handled alone and the top subjects. A short survey after you close a conversation shows who is happy.
The customer's deals, calls, quotes and invoices on the same record, so the person answering sees everything.

What Alori doesn't do yet

A customer portal where people sign in to follow their tickets, Freshdesk's detailed routing rules and skill-based assignment, its marketplace of apps, and a help center in more than English and French. If you run a support department with many agents across many languages, stay on Freshdesk.

How to switch

Start free. Describe your business. Alori builds your app with customers, Conversations, Tickets and Front desk.
Bring your customers. Export your contacts from Freshdesk as a CSV, open Ask Sam and paste them after "Add these customers:". Alori adds them, with an Undo button.
Bring your help articles. In Chat, give Alori the links to your Freshdesk articles. Each one comes over with its text, links and pictures, and Nora learns from it right away.
Forward your support email and turn on the chat. Copy your Support email address in Front desk and forward support@ to it. Then turn on On your website, or copy the line under Install for another site.

There is no one-click Freshdesk import yet: past tickets stay in Freshdesk, so keep it open read-only for a few weeks.

Questions

Another question? Ask it when you start.

Yes for small teams that want tickets, support email, chat, an AI bot and a help center next to their CRM, with no fee per agent. For a large support department that needs a customer portal, advanced routing and many languages, Freshdesk fits better.

Yes. A team of 5 pays from $99 a month on Alori's Solo plan, everyone included, against $95 to $445 a month in Freshdesk agents before AI sessions. Alori also replaces your CRM, phones and invoices.

Alori has a free plan, no card needed, with credits to try your AI team. You set up support email, chat and the help center for free.

Your customers, from a CSV you paste into Ask Sam, and your help articles, one link each. Past tickets don't come over yet.

Small software companies and agencies, usually under 50 people.

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Your turn.

Describe your business in a sentence. Alori builds the app.