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AI team · Help center

Your team pushes code. Iris updates the help center.

Every day, Iris reads the commits your team pushed to GitHub, opens your product and rewrites every help article the change touches, with new screenshots, in English and French. She also reads a year of your customers’ questions and writes the answers that are missing.

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Your help center

  • Up to date the day after you ship

    What your team shipped yesterday is in the help center today: the steps, the button names and the screenshots match the product.

  • Every frequent question answered

    She reads a year of real questions from your chats and emails, finds the ones with no article and writes them, titled the way customers ask.

  • Nora answers more on her own

    Your support agent answers from the help center. When it’s complete and current, she stops handing those questions to your team.

At InputKit, keeping the help center current took close to one full-time person. Now Iris does it. Read the InputKit story

She reads every commit your team pushes.

Each day, Iris turns your GitHub commits into a plain changelog and picks the changes your customers will see. For each one, she reads the code for the exact words, opens the product and updates every article it touches, screenshots included.

  • Works from your GitHub repository, or from the changes you make in Alori.
  • Small fixes are skipped; changes customers see are covered.
  • Need it now? Ask her to run a round and she starts at once.

She answers what your customers actually ask.

When your help center is thin, Iris reads a year of customer questions from your chats and emails, studies your product and proposes a plan: the articles to write, titled the way customers ask, and the facts she couldn’t find. You remove what you don’t want and say Write it all.

  • Built from the questions your customers really asked.
  • Up to 6 questions for you about facts she found nowhere.
  • Each article ticks off the plan as it’s saved.

Nora answers from it.

Nora, your support agent, answers from your help center. Because Iris keeps it in step with the product, Nora can answer questions about a feature that just shipped instead of handing them to your team.

  • Every article Iris saves is in Nora’s answers right away.
  • Fewer chats handed to your team.
  • Customers who read the help center find the screen they see.

Done by Iris today

  • Read yesterday’s 14 commits and found 2 changes customers will see6:00
  • Updated “How do I export my invoices?” with 3 new screenshots6:20
  • Wrote an article for the new bulk edit, in English and French6:45
  • Asked the team in Team chat which plans include the API7:05
  • Posted what changed in the help center in #product7:30

Things you can hand Iris

Real requests, in plain words. Ask the way you’d ask a teammate.

Ask her to

  • “Write an article for the new export screen.”
  • “Retake the screenshots on the billing articles.”
  • “Which features have no article yet?”
  • “Run a round now.”

She checks on her own

  • What shipped each day, from your GitHub commits
  • Every article a change touches
  • A year of customer questions, for the ones with no answer
  • Your main menu each month, for features with no article

She takes care of

  • A fresh screenshot under every step
  • Each article in English and French
  • Titles written the way customers ask
  • Telling the team what changed, in Team chat

Where Iris works

  1. 01

    Your product

    She walks it on her own computer, signed in with her own email, and makes demo data for her screenshots.

  2. 02

    Your GitHub repository

    She reads each day’s commits to know what shipped.

  3. 03

    Team chat

    She posts what changed, and asks the team when she needs a fact.

  4. 04

    Your help center

    Articles and screenshots in English and French, on your Alori help center.

What Iris replaces

Iris comes with your Alori plan. Her work uses your plan’s credits, and her page shows what she costs a month for your help center’s size and how often you ship.

Instead of

  • A writer keeping the help center current
  • Screenshots of screens that changed
  • Help articles nobody updates

Iris · Help center manager

Up and running in three steps

  1. 01

    Turn Iris on

    Give her your product’s address and invite her email to it.

  2. 02

    Connect GitHub

    So she reads what you ship each day.

  3. 03

    Approve her first plan

    Remove what you don’t want, answer her questions, and say Write it all.

Questions

What owners ask before they hire Iris.

Keep your help center in step with your product: read what shipped each day, update the articles it touches with fresh screenshots, write the articles customers ask for most, check each month for features with no article, and tell your team what changed in Team chat.

Your product, which she opens in her own browser, your GitHub repository, Team chat and your Alori help center. With no repository, she works from the changes you make in Alori.

She never sends, invites, posts or pays in your product: she skips those steps. She stays out of the private parts you list, like an admin area, and she doesn’t change your website.

Yes. Every article she writes or updates is in English and French.

She reads a year of questions from your chats and emails (not your calls) and plans the articles that answer the frequent ones, titled the way customers ask.

Her daily round covers what shipped the day before, at the hour you pick. Ask her to run a round and she covers it right away.

Iris comes with every Alori plan. Her work uses your plan’s credits; her page shows her monthly cost before you turn her on, and you can set a spending limit.

Meet the rest of the team

Your turn.

Describe your business in a sentence. Alori builds the app.

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