AI team · Customer support
Nora answers your customers, day and night.
Your website chat and support email get a real answer in seconds, from your help center and what your business knows. Anything tricky comes to you, with the reason.
Done by Nora today
- Told a visitor which plan fits a 12-person team7:12
- Checked Stripe and told a customer when their plan renews8:40
- Answered a support email about adding a teammate10:05
- Handed you a refund request, with the reason13:20
- Sent a demo booking link from a website chat16:45
Things you can hand Nora
Real requests, in plain words. No setup screen, no flowchart.
Your visitors ask
- “What’s included in the Pro plan?”
- “How do I add a teammate?”
- “Do you connect with HubSpot?”
- “Can I try it before I pay?”
Signed-in customers ask
- “When does my plan renew?”
- “Did my last payment go through?”
- “Where is my order #4821?”
- “Which of my invoices are still unpaid?”
She takes care of
- Saving a visitor’s name, email and phone as a customer
- Putting a real lead on your pipeline
- Sending your demo booking link
- Passing a refund request to you, with the reason and a drafted reply
Answers from what your business knows.
Nora reads your help center, your price list, your booking links and the Company memory you share with customers. Every reply shows your team where it came from.
- Website chat on your Alori site, or on any site with one script.
- Support email: forward your inbox to her address and she answers.
- Your team sees the sources under each reply.
Looks up the customer, not just the docs.
For customers signed in on your site, Nora checks their Stripe subscription, invoices and payments, their Shopify orders and the tools you connect, with their own access.
- Only what that customer may see, never someone else’s account.
- You pick which tools she can use.
- Every lookup is logged for your team.
Hands off with the reason. Learns from your answer.
When a person is needed, Nora passes the chat to your team, says why and drafts a reply. Once you answer, she saves what she learned and answers it herself next time.
- She rings whoever follows the customer, or the whole team.
- Rate her replies with a thumbs up or down.
- Try her first: nothing goes out until you put her live.
Where Nora works
- 01
Website chat
A chat bubble on your Alori site, or on any website with one script.
- 02
Support email
Forward your support inbox to her address. Every email gets an answer.
- 03
Who answers first
Nora first, Nora only when nobody answered in 2 minutes, or your team while she suggests replies.
- 04
Who sees what
She only knows what customers may know: the facts you share with them and your help center.
What Nora replaces
Nora comes with your Alori plan, with your help center and inbox in the same place. No fee per seat or per answer: her work uses your plan’s credits.
Instead of
- Intercom Fin
- Zendesk AI
- A first support hire
Nora · Customer support agent
Up and running in three steps
- 01
Turn on Front desk
Add the chat to your site and get her support email address.
- 02
Tell her how to answer
Your tone, what to hand off, what never to promise.
- 03
Try her, then go live
Ask her your customers’ questions first. Put her live when you like the answers.
Questions
What owners ask before they hire Nora.
Answer your website chat and support email, look up a signed-in customer’s Stripe billing and Shopify orders, send your booking links, save a visitor as a customer and put real leads on your pipeline. When a person is needed, she hands off with the reason and a drafted reply.
Your Alori website or any website (one script), your support inbox from Gmail, Outlook or any email you forward, Stripe, Shopify and the MCP servers you connect. She answers from your help center and Company memory.
She won’t refund, change a plan or promise what your rules don’t allow: she hands those to your team. She never sees another customer’s account, and she has no phone line.
She answers from your help center, price list, booking links and the facts you share with customers. When she doesn’t know, she hands the chat to your team instead of guessing.
Yes. Add one script to any website and the chat appears, with the same answers and hand-offs.
Only for a customer signed in on your site, and only their own: their Stripe billing, their Shopify orders and the tools you connect, with their access.
Nora comes with every Alori plan. Her answers use your plan’s credits, with no fee per seat or per resolved chat.