Answer everyone, on every channel, fast.
Chat, email, texts, calls and tickets in one app, with Nora, an AI bot who answers first and passes the rest to your team.
Free plan, no card. Your Intercom or Zendesk history comes over in one import.
InputKit paid $14,400 a year for Intercom. Not anymore.
InputKit sells software to 2,000 service businesses. Its support chat, AI bot and help center now run in Alori, next to its CRM, phones and email. Every past conversation and help article came over in one click.
Read InputKit's story →One app instead of your support stack.
From a visitor's question to a happy customer.
Here is one customer going from the chat bubble to an answer, a ticket and a survey, without leaving Alori.
- 1A visitor asks on your website
- 2Your team reads it while they type
- 3Nora answers, or hands off with a reason
- 4What takes more work becomes a ticket
- 5After you close it, the customer rates you
What changes on Monday.
- 01
BeforeChats in one tool, emails in another, calls on a phone
With AloriEvery conversation on the customer's record, in one inbox
- 02
BeforeNobody answers at night, so the customer leaves
With AloriNora answers chats, emails and calls, and hands off with a reason
- 03
BeforeRequests that slip because nobody owns them
With AloriTickets with an owner and a response time that turns red when late
Nora answers only from what you know.
Nora uses your prices, services and hours, your help articles and the Company memory facts customers may know. Every reply shows your team where it came from. When she doesn't know, she passes the conversation on instead of guessing.
- She answers website chats and support emails.
- Connect Stripe, Shopify or your own tools and she looks up the customer's account.
- She remembers how you answered, with an Undo.
Your phone, answered every time.
Business numbers ring the right teammates, play a menu and take voicemails with transcripts. Turn on Nora's phone setting and she answers every call, only when you're closed, or when nobody picks up.
- Ring groups ring everyone once before anyone twice.
- Voicemails arrive by email with the transcript and a summary.
- Calls and texts land in the same thread as the chats.
A help center that answers before anyone asks.
Publish articles at /help on your own website, in English and French. Nora answers from them, and your Zendesk or Intercom articles come over in one import.
- Sections and an order you choose.
- Translate an article with one request.
- Signed-in customers are recognized in the chat.
Add up your tools. See what you save.
Add the tools you pay for. We count their public prices for your team, take off your Alori plan and show what you save.
Today
Communication
Aircall
A business phone that knows the customer
Essentials plan, 5 users
$1,800 a year
Marketing
Typeform
Forms and surveys
Business plan
$1,092 a year
Client experience
Intercom
Chat, AI bot and help center, no per-seat bill
Essential plan, 5 users
$1,740 a year
Office time
Calls, emails and paperwork Alori's bots take on
Potential savings
$7,624 a year
71% of what you spend today.
- Communication$1,800Aircall
- Marketing$1,092Typeform
- Client experience$1,740Intercom
- Office time$5,9805 h a week at $23 an hour, estimated
- Alori Business plan−$2,988
Estimated from public list prices checked in November 2026, billed yearly when that's cheaper. Your results will vary. Calls, texts, video and AI work use your plan's monthly credits. What Alori replaces, tool by tool
Change it by asking.
Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.
- Show me the tickets that are late
- Let Nora answer the phone when we're closed
- Write a help article about resetting a password
- What did customers ask most this week?
The full guide
Everything above, in detail: how it works, what it replaces and what it does not.
Short answer: Alori puts all of customer support in one app: one inbox for website chat, email and texts, an AI bot named Nora who answers first in chat, email and on the phone, tickets with response times, a help center in English and French, and a survey after each conversation. It all sits on the same customer records as your CRM, deals and invoices, with unlimited users on every plan. Your Intercom or Zendesk history comes over in one import.
The problem: five tools to answer one customer
A small team usually answers customers from a stack of separate tools:
- A help desk like Zendesk, Intercom, Freshdesk or Help Scout, paid per seat.
- A shared inbox like Front for support@.
- A phone system like Aircall, Dialpad or OpenPhone, plus an answering service like Ruby or Smith.ai after hours.
- A survey tool like Typeform to ask how it went.
- A CRM somewhere else, so nobody sees the deal, the invoice and the last call in one place.
Each tool has its own login, its own customer list and its own bill. Alori replaces the stack with one app.
What Alori does for support
| What you need | What Alori does | What it replaces |
|---|---|---|
| Answer in one place | Website chat, email, texts, Messenger and Instagram land in one Conversations inbox, with notes and @ mentions | Front, shared inboxes |
| Answer without a person | Nora, the AI support bot, answers website chats and support emails from your help center, prices and hours, and passes the conversation to a person with a reason | Intercom Fin, chatbots |
| Pick up the phone | Business numbers with call flows, ring groups and voicemail with transcripts. Nora can answer every call, only when you're closed, or when nobody answers | Aircall, RingCentral, OpenPhone, answering services |
| Track what takes more than one reply | Tickets with triage, an assignee, response times per priority, a list or a board, automations and insights | Zendesk, Freshdesk, Help Scout |
| Let customers help themselves | A help center on your site at /help, in English and French | Zendesk Guide, Intercom articles |
| Hear how it went | A one-click survey after you close a conversation; happy customers are asked for a Google review | Typeform, survey tools |
How it works
- Turn on the chat. In Front desk, turn on the chat bubble on your website. One line shows the same chat on another site, like WordPress or Wix.
- Choose who answers. Nora answers first, Nora backs you up when nobody replies within 2 minutes, or only your team answers and Nora suggests a reply.
- Everything lands in one inbox. Chats, emails and texts arrive in Conversations, on the customer's record, next to their deals and invoices. You read a visitor's words while they are still typing.
- Hand off with a reason. When Nora can't help, the conversation goes to your team with the reason, like Wants a quote or Asked for a person, and her suggested answer is already in the reply box.
- File a ticket when it needs more work. The ticket starts in Triage, gets a number like SUP-12, an assignee and a response time. Past its time, it turns red. The customer gets an email when it moves.
- Answer the phone. Your number plays a menu, rings the right teammates and takes voicemails with transcripts. Turn on Nora's phone setting and she answers calls too.
- Close and ask. After you close a conversation, Alori can email a one-click survey.
Nora knows only what you tell her
Nora answers from your price list, services and hours, your published help articles and the Company memory facts you mark Customers can know this. Every reply shows your team where it came from. Connect Stripe or Shopify and she can read the visitor's invoices or orders. When she doesn't know, she passes the conversation on instead of guessing, and remembers your answer for next time, with an Undo.
Switch in one import
Your past conversations and help articles come over from Intercom or Zendesk in one import, so customers keep their history and your help center keeps its articles. Alori works with Stripe, Shopify and Gmail, which stay where they are.
What Alori doesn't do yet
- No in-app product tours or banners, like Intercom's.
- No Outlook email yet: connect Gmail, or forward your support address to Alori.
Who it is for
Software companies, agencies and service businesses whose team answers customers by chat, email and phone, and who would rather pay for one app than five. See Tech and SaaS and Agencies.
Questions
Another question? Ask it when you start.
One app. Conversations, Nora, tickets, phones, the help center and surveys are parts of Alori, on the same customer records as your CRM, deals and invoices.
Yes, when you turn on her phone setting: for every call, only when you're closed, or when nobody answers. When she can't take a call, the caller reaches your voicemail as usual.
Alori is free to start, no card needed, with unlimited users on every plan. Nora uses your plan's credits, with no fee per answered conversation. See pricing.
Yes. Past conversations and help center articles come over in one import.
No. You can let only your team answer, with Nora suggesting replies, or turn her off.
Related pages
See all →- Get foundYour website, campaigns, posts, reviews and leads in one place
- SellFrom the first call to the signed quote and the upsell
- Deliver the workDeliver what you sold, on time
- Get paidBill the work and get paid on time
- Run my teamFiles, hours, time off and Team chat
- See how the business is doingMoney, sales, calls, tickets and hours, plus answers on demand