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OpenPhone (Quo) alternative · Business calls and texts

Business calls and texts that land on the customer.

Your business number's calls and texts in one thread per customer, with their emails, right next to their quotes, jobs and invoices. Unlimited users on every plan.

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Fresh Start CleaningConversationsCallsScheduleInvoicesLeah, owner

From a customer's text to a clear answer.

Watch a text land in Conversations, get answered with the schedule right there, and a call get filed on the same customer.

  1. 1A text lands in Needs you
  2. 2The visit is right there
  3. 3Reply from the business number
  4. 4A call, filed on the same customer
A text lands in Needs you

What changes on Monday.

  1. 01

    Before"What time are you coming?" means opening the schedule beside the phone app

    With AloriThe customer's visits, quotes and invoices sit right beside the text

  2. 02

    BeforeCalls in one app, emails and quotes in others

    With AloriCalls, texts and emails in one thread per customer

  3. 03

    BeforeAfter a call, someone retypes the details in the CRM

    With AloriEach call lands on the customer with its transcript and summary

What’s in your app.

Alori starts from ready-made modules, then shapes them to the way you work. Add or remove one any time by asking.

  • Conversations

    Texts, calls and email, one thread per customer

  • Calls

    Phone menu, ring groups, recordings, voicemail written out

  • Schedule

    The answer to "what time?" is right there

  • Invoices

    Get paid once the job is done

One thread per customer, shared with the team.

Texts, calls and emails with a customer land in one thread. A teammate follows each customer, and internal notes with @mentions stay inside the team.

  • Add photos to a text and see when it's delivered.
  • Quick replies for the answers you send every day.
  • Ask Alori "any missed calls today?" and get the list.

Your business number, set up in plain words.

Alori picks a local Canadian or US number for calls and texts. Turn on a greeting and your hours, pick who rings, and add your cell so calls follow you.

  • Canadian numbers text right away; US numbers after a one-time registration.
  • Voicemails come written out, by email too.
  • Move your current number in, so customers keep calling it.

Change it by asking.

Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.

  • Text Maria that Kim is on the way
  • Any missed calls today?
  • Ring my cell at 647 555 0199 too
  • Add an email template that confirms the visit time

The full guide

Everything above, in detail: how it works, what it replaces and what it does not.

OpenPhone alternatives: business calls and texts that land on the customer

Short answer: If you are looking at OpenPhone alternatives, ask what happens after the text. OpenPhone, now called Quo, is a business phone app for calls and texts, with a number for each teammate, shared numbers, mobile and desktop apps and AI call summaries. Alori is the all-in-one app for service businesses: your business number's calls and texts land in one thread per customer, with their emails, right next to their quotes, jobs and invoices.

Who OpenPhone fits well

OpenPhone (Quo) is a strong fit when:

  • Each teammate needs their own business number to call and text from a phone app.
  • Your team works from mobile apps all day and wants a polished calling and texting experience there.
  • Your CRM and job tools already live elsewhere, and OpenPhone connects to them.

For small teams that want a business phone app first, OpenPhone is built for the work.

Why service owners look for alternatives

A service business texts customers about jobs, and the job is somewhere else:

  • The text doesn't know the job. "What time are you coming?" means opening the schedule beside the phone app.
  • Calls and texts in one app, email and quotes in others. The customer's full history is split across tools.
  • Notes get retyped. After a call, someone copies the details into the CRM.
  • Another seat per person. Phone apps are priced per user, so not everyone gets one.

Side by side

OpenPhone (Quo)Alori
Main ideaA business phone app for calls and textsAn all-in-one app for a service business
NumbersA number per teammate, plus shared numbersOne business number for calls and texts, extra numbers for calls
TextsYes, a strengthFrom your business number, in one thread with calls and email
Where you call and textMobile and desktop appsIn Alori in the browser or on your phone's home screen, and calls ring any cell you add
Call summaries and transcriptsYesRecordings, transcripts and summaries on the customer
Phone menu, hours, ring groupsYesYes, set up in plain words or step by step
Quotes, jobs, invoicesThrough integrationsIn the same app
UsersPer-user plansUnlimited users on every plan; calls, texts and numbers use credits

What Alori replaces, and what it does not

For a service business, Alori replaces the business phone app and the tools it connects to:

  • Your business number. A local Canadian or US number for calls and texts. Move the number you have today too, and customers keep calling it.
  • Texts in the customer's thread. Texts land in Conversations, one thread per customer, with their calls and emails in order. Add photos, use quick replies, and see when a text is delivered.
  • Calls on the customer. Call from the customer's page, and they see your business number. Each call lands on their file with its recording, transcript and summary.
  • How calls work. A greeting, a phone menu, business hours, ring groups and voicemail written out, by email too. Calls ring in Alori and on any cell you add.
  • Shared, with a follower. The whole team sees each customer's thread, with a teammate following each customer and internal notes with @mentions.
  • The work behind the text: customers, quotes, schedule, jobs and invoices, and Ask Alori to answer "any missed calls today?".

What it does not replace: a separate number for each teammate to call and text from, and native mobile and desktop phone apps. In Alori, texts go out from one business number; extra numbers and numbers you move in take calls only. Numbers are Canadian and US only. If each person on your team needs their own texting line, OpenPhone (Quo) is likely the better fit.

How to switch

  1. Describe your business. Alori builds the app with customers, Conversations and calls.
  2. Get your number. Alori picks a local number on its own, or pick one by area code. Calls work right away; US texting needs a one-time business registration, Canadian numbers text right away.
  3. Set up how calls work. Turn on a greeting and your hours, pick who rings, and add your cell.
  4. Bring your OpenPhone number and customers. Move your number in Phone system › Numbers so its calls ring in Alori, and keep OpenPhone until the move shows Done. Paste your customer list into Ask Alori.

Start on the free plan, no card needed. See pricing.

Questions

Another question? Ask it when you start.

Yes for service businesses that want calls and texts on the customer's file, next to quotes and jobs. For teams where each person needs their own texting number in a phone app, OpenPhone (Quo) fits better.

Yes. OpenPhone renamed itself Quo. This page compares Alori with the same product.

For calls, yes: move it in Phone system › Numbers and it keeps ringing your team. A moved number takes calls only, so texts go out from your Alori business number. Tell regular customers to text the new number.

Service businesses such as plumbing, HVAC and cleaning companies.

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Your turn.

Describe your business in a sentence. Alori builds the app.

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