Document360 alternative
A help center that keeps up and answers.
Articles with pictures and videos in English and French, updated each time you ship, with an AI bot that answers your customers from them. In the same app as your chat, support email and CRM.
Free plan, no card. Bring your articles by pasting their links.
Document360 and Alori, side by side.
Document360AloriFrom a shipped feature to an answered question.
You ship, the article updates itself, and Nora answers the next customer who asks.
- 1You ship a feature
- 2A customer asks in the chat
- 3Fewer questions reach the team
What changes on Monday.
- 01
BeforeA demo call just to learn the price
With AloriPrices on the page, free to start
- 02
BeforeScreenshots go stale the week after each release
With AloriEach feature you ship updates its article, with new screenshots
- 03
BeforeDocs in one tool, chat and support inbox in others
With AloriNora answers chats and emails from the same help center
A help center that updates itself as you ship.
Connect Claude Code to Alori once. Each time you ship a feature, it writes or updates the help article, takes a screenshot of each step and publishes it in English and French.
- Set up once: one command and one rule in your CLAUDE.md.
- A new feature gets a new article, a changed feature gets its article updated, and a removed feature has its article taken down.
- Or turn on Iris: she walks your product and keeps an article for every important feature.
Your articles, one link each.
Give Alori the links to your public Document360 articles in Chat. Each one comes over as a published article with its text, links and pictures, saved in Alori, and Nora answers from it right away.
- Pick the section each article goes in.
- Pictures are copied into Alori, so nothing breaks when you leave.
- Each article's facts go into Company memory too.
Change it by asking.
Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.
- Write articles for the questions customers ask most
- Translate the billing articles to French
- Copy this article into our help center: https://docs.example.com/saved-views
- Which questions does Nora hand off most?
The full guide
Everything above, in detail: how it works, what it replaces and what it does not.
Short answer: Alori is a Document360 alternative for small software companies and agencies that want a help center their customers read, a bot that answers from it, and articles that keep up as the product changes. The help center sits in the same app as your website chat, support email, CRM and invoices, with unlimited users. Bring your articles by pasting their links: each one comes over with its pictures.
Why teams leave Document360
Document360 is a knowledge base tool with versions, review workflows and many languages. Small teams leave it when:
- Plans are priced around your setup (team accounts, workspaces, languages, AI), so you book a demo to get a number.
- Someone still has to notice each change, take new screenshots and rewrite the article.
- The knowledge base is one tool, the chat another, the support inbox a third, and the CRM a fourth.
What you pay
Document360 doesn't list prices: its pricing page gives a quote based on your team accounts, workspaces, languages and AI use, as of November 2026. Its AI chatbot is a paid add-on.
| Team of 5 | Document360 | Alori |
|---|---|---|
| Price | Priced on request | Free to start, Solo from $99 a month, Business from $249 |
| Editors | Team accounts priced in the quote | Unlimited users on every plan |
| AI bot that answers from your articles | Paid add-on | Nora, on your plan's credits |
| Website chat, support email, CRM | Other tools | Included |
See pricing for what each Alori plan includes.
What Alori replaces
- A help center: articles with pictures and videos, sorted into sections and collections, with search, your banner and your color, in English and French. Your own address, like help.yourcompany.com, on the Business plan. Several products? Give each its own main collection.
- A help center that updates itself: connect Claude Code to Alori once. Each feature you ship gets its article written or updated, with a screenshot per step, in English and French. When you remove a feature, its article comes down.
- Turn on Iris, the help center guardian, and she walks your product on her own computer, signed in with her own account, and keeps an article for every important feature, with a fresh picture under every step.
- Ask Sam what customers ask most: it reads your emails, chats and call summaries, without names, then writes the articles. Ask it to translate an article to French, and the new version goes live with the original.
- Nora, the AI bot, answers website chats and support email from your published articles and hands off what she can't solve. Each article's facts also go into Company memory, so every Alori chat knows them.
- Visitors search your help articles right in the website chat bubble, on your site or in your product.
- Conversations, tickets and your CRM are in the same app.
What Alori doesn't do yet
Article versions with review and approval workflows, private knowledge bases behind sign-in, API reference docs, more languages than English and French, PDF export, and detailed article analytics. If you run a large documentation team with reviewers and many languages, stay on Document360.
How to switch
- Start free. Describe your business. Alori builds your app with the Help center, Conversations and Front desk.
- Bring your articles. In Chat, give Alori the links to your public Document360 articles. Each one comes over as a published article with its text, links and pictures, saved in Alori, in the section you pick.
- Keep it current. Connect Claude Code so each feature you ship updates its article, or turn on Iris to keep watch.
- Turn on Nora. Turn on the chat in Front desk and forward your support email. Nora answers from your articles the same day.
There is no one-click Document360 import yet: articles come over one link at a time, and private articles stay in Document360.
Questions
Another question? Ask it when you start.
Yes for small software teams that want a public help center in English and French, kept current as they ship, with a bot that answers from it. For large documentation teams with review workflows, versions and many languages, Document360 fits better.
Alori lists its prices: free to start, Solo from $99 a month and Business from $249, with unlimited users and the website chat, AI bot and CRM included. Document360 is priced on request.
Yes. Connect Claude Code to Alori and add one rule to your CLAUDE.md. Each time you ship, it writes or updates the help article with screenshots and publishes it in English and French. See the self-updating help center.
Your public articles, one link each, with their text, links and pictures. Versions, workflows and private articles stay in Document360.
Small software companies and agencies, usually under 50 people.
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