Crisp alternative
Your website chat, right inside your CRM.
Website chat, an AI support bot, a help center and support email for your whole team, in the same app as your customers, deals, calls and invoices.
Free plan, no card. Paste one line on your site and bring your contacts with Ask Sam.
Crisp and Alori, side by side.
CrispAloriFrom a website chat to a won deal.
Nora answers from your help center, hands off what needs a person, and your team sees the whole account while they reply.
- 1The visitor asks on your site
- 2Nora hands off what needs a person
- 3The upgrade goes on the pipeline
What changes on Monday.
- 01
BeforeThe plan caps how many people can answer
With AloriUnlimited users: sales and engineers answer too
- 02
BeforeThe chat is in Crisp, the deal is in a CRM, the call is in a phone app
With AloriChat, email, calls, texts and the deal in one customer record
- 03
BeforeSupport email and chat are two places to check
With AloriForward support@ and every email lands in Conversations next to the chats
See what they type, before they send it.
In Conversations, the visitor's words show up while they type. You read the question before it's sent, so your answer is ready the moment they hit Enter.
- Nothing to turn on: it works on every website chat.
- Your teammates' replies show up live too, so two people never answer the same chat.
- The visitor sees dots while you type back.
Know who's chatting.
When someone signs in to your product, one Alori("identify") call tells the chat who they are: name, email, company and any field you send, like their plan or seats. It's signed with a user hash from your server.
- Your fields land on the contact or the company in your CRM.
- Nora reads their Stripe invoices or Shopify orders when you connect them.
- Connect your product's MCP server and Nora looks up their real account.
Every channel, one thread.
Website chat, support email, calls, texts, Messenger and Instagram land in one conversation per customer, with notes, saved replies and tags.
- Forward support@ and each email opens a conversation.
- Visitors rate the chat with stars.
- Front desk shows how long visitors wait for a person and what they ask about.
Change it by asking.
Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.
- Turn on the chat on our website
- Add these customers: (paste your Crisp export)
- Have Nora answer billing questions from Stripe
- What do customers ask most this month?
The full guide
Everything above, in detail: how it works, what it replaces and what it does not.
Short answer: Alori is a Crisp alternative for small software companies and agencies that want website chat, an AI support bot, a help center and support email in the same app as their CRM, deals, phone and invoices. Every plan has unlimited users, so you never hit a seat cap. Switching takes an afternoon: turn on the chat, paste one line on your site, and bring your contacts and help articles.
Why teams leave Crisp
Crisp is a well-priced chat and inbox. Teams that leave it usually want one place for the whole customer:
- Each plan includes a set number of seats (4 on Mini, 10 on Essentials), and extra agents cost more. Growing past a plan means a bigger plan.
- The conversation is in Crisp, the deal in a CRM, the call in a phone app and the invoice somewhere else.
- Each plan includes a set amount of AI credits for automated conversations, so a busy month needs more.
What you pay
Crisp, as listed on its pricing page in November 2026:
| Team of 5 | Crisp | Alori |
|---|---|---|
| Plan | $95 a month on Essentials (up to 10 seats), $295 on Plus | Free to start, Solo from $99 a month, Business from $249 |
| Seats | 4 on Mini, 10 on Essentials, extra agents $10 a month | Unlimited users on every plan |
| AI | A set amount of AI credits per plan | Uses your plan's credits |
| CRM, deals, calls, invoices | Not included | Included |
Crisp has a free plan with 2 seats, and Alori has a free plan too. See pricing.
What Alori replaces
- Website chat: turn it on in Front desk and it shows on every page of your Alori website, or paste one line into any other site or web app. Visitors and your team can send photos and files.
- In Conversations, you see the visitor's words while they type, before they hit send. The visitor sees dots while you write back.
- Nora, the AI support bot, works one of three ways: she answers first and hands off when she needs a person, you answer first with Nora as backup after 2 minutes, or only you answer, with Nora suggesting replies. She learns from your help center, Company memory and price list, and reads a signed-in visitor's Stripe invoices or Shopify orders when you connect them.
Alori("identify")tells the chat who is signed in to your product, with their company and your own fields, signed with a user hash from your server.- A help center: articles with pictures and videos, sorted into sections, in English and French, with your own address on the Business plan.
- Forward support@ to Alori. Each email opens a conversation, and Nora answers by email or leaves it to your team.
- Conversations puts chat, email, calls, texts, Messenger and Instagram in one thread per customer, with internal notes, saved replies and tags.
- Each website chat can get its own thread in a Slack or Discord channel, and your team replies from there.
- Customers, deals, calls, quotes and invoices in the same app, and Ask Sam to answer "what do customers ask most this month?".
What Alori doesn't do yet
A WhatsApp inbox, chat inside native mobile apps (Crisp has iOS and Android chat SDKs), a status page, and Crisp's white-label options. If WhatsApp is your main channel, or you resell the chat under your own brand, Crisp is likely the better fit.
How to switch
- Start free. Describe your business. Alori builds your app with customers, Conversations and Front desk.
- Turn on the chat. In Front desk, turn on On your website, or copy the line under Install for another site and swap it for Crisp's script.
- Bring your contacts. Export your contacts from Crisp, then paste them into Ask Sam with "Add these customers:". Alori adds them, with an Undo button.
- Bring your help articles and email. In your workspace's Chat, paste the link of each Crisp help article and Alori copies it into your Help center with its pictures. Then forward support@ to your Support email address in Front desk.
Questions
Another question? Ask it when you start.
Yes, for small software companies and agencies that want the chat, the bot and the help center in the same app as their CRM, deals, phone and invoices. If you mostly need a low-cost chat with a WhatsApp inbox, Crisp fits well.
Alori has a free plan with no card needed. You build your app and turn on the chat for free, then buy credits or pick a plan when your bot, phone and email start working.
Yes. Every Alori plan has unlimited users, so sales, founders and engineers can all answer chats.
Your contacts, pasted into Ask Sam from Crisp's export, and your help articles, copied one link at a time with their pictures. Past chat history stays in Crisp.
Small software companies and agencies, usually under 50 people.
Related pages
See all →- Adobe Acrobat Sign alternativeQuotes clients sign, without per-license fees
- Document360 alternativeA help center that updates and answers
- DocuSign alternativeQuotes and employee contracts signed online
- Dropbox Sign alternativeSigned quotes that land on the deal
- Freshdesk alternativeTickets, chat and AI bot, no per-agent bill
- Gorgias alternativeShopify support and AI bot, no per-ticket bill