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Integration · Messages

Alori + Facebook & Instagram

Messenger and Instagram messages land in Conversations, next to your texts and emails, and you answer them there. Leads from your Facebook and Instagram lead ads show up in your CRM on their own.

Start freeRead the setup guide

What it does.

  1. 01

    Answer from Conversations

    Each message sent to your Facebook Page or Instagram account lands in Conversations. You answer from there, and the person gets it from your Page or account.

  2. 02

    Lead ads on your pipeline

    Someone fills in your lead form, and they show up in your CRM as a new lead, marked Meta ad.

  3. 03

    Know who wrote

    A new person shows New on Messenger or New on Instagram. Create the customer or add them to one you have, and their next messages go to that customer.

  4. 04

    Ask Alori to answer

    Say "answer Julie on Messenger" and Ask Alori writes the answer for you.

What moves between Alori and Facebook and Instagram

  • Lead ad leadsInto AloriNew leads from your lead forms come in as new leads, with the form answers in a note. Only leads from after you connect.
  • Messenger messagesBoth waysMessages to your Facebook Page come in. Your answers go out from your Page.
  • Instagram messagesBoth waysMessages to your Instagram professional account come in. Your answers go out from that account.
  • Past conversationsInto AloriWhen you connect, your Page’s latest conversations come over, already marked as read.
  • Answers sent from Meta’s appsInto AloriWhat you send from Meta Business Suite or the Instagram app shows up in the conversation too.

How to connect it

  1. 1In Alori, click Connectors, then Connect on Facebook & Instagram.
  2. 2Sign in with Facebook, pick your Pages and allow everything Facebook asks, messages included.
  3. 3Click Manage to check your Pages: each one shows if its Messenger and Instagram messages come to Conversations.
  4. 4New messages show up in Conversations, and new leads in your CRM, marked Meta ad.
Read the setup guide →

Questions

Another question? Ask it when you start.

Meta lets you answer for 24 hours after the person’s last message. After that, text or email them, or wait for them to write again.

Your Instagram account must be a professional account linked to one of the Facebook Pages you picked.

No. Only new leads come in, from the moment you connect. Your Page’s latest Messenger conversations do come over.

Click Reconnect on Facebook & Instagram in Connectors and pick the new Page.

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