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Integration · Move over from

Alori + Intercom

Paste your Intercom access token and bring over your help center and your past conversations. Alori learns from your articles so it can answer customers.

Start freeRead the setup guide

What it does.

  1. 01

    Your help center, moved

    Published articles are recreated in your Help center, with their pictures. Two or more help centers each become a section.

  2. 02

    Alori learns from it

    Alori learns from each article so it can answer customers. Check and fix what it learned in Company memory.

  3. 03

    One thread per customer

    All of a customer's Intercom conversations go into their one thread in Conversations, open, closed or snoozed like in Intercom.

  4. 04

    Undo or import again

    Import again brings new articles and messages without doubles. Undo import takes out what the import brought.

What comes over from Intercom

  • Help center articlesInto AloriPublished articles only, with their pictures.
  • ConversationsInto AloriChats and email threads, with their status and who wrote each message. Imported messages count as read.
  • CustomersInto AloriMatched by email, then phone. Customers already in Alori stay as they are; everyone else becomes a new customer.
  • AttachmentsInto AloriPhotos and files come over with their message.
  • Internal notesInto AloriKept as internal notes, with who wrote them. Customers never see them.

How to connect it

  1. 1In Intercom's Developer Hub, make an app and copy its access token.
  2. 2In Alori, open Import data, click Start on Intercom, paste the token and click Connect Intercom.
  3. 3Pick your help centers, then click Import.
  4. 4For conversations, click Import conversations, say which Alori teammate each Intercom teammate is, then click Import conversations.
Read the setup guide →

Questions

Another question? Ask it when you start.

No. Alori only reads Intercom. To take its access away, delete the app in Intercom's Developer Hub.

Unpublished articles, and conversations with visitors who left no email and no phone, since Alori couldn't find or answer them.

No. You can close the page. The import keeps going and you get an email when it's done.

The teammate you pick for each Intercom assignee becomes the customer's owner, unless the customer already has one.

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