Birdeye alternative · Reviews for service businesses
Reviews and satisfaction, tied to every job.
Ask each customer how it went after the job, send happy ones to Google, catch unhappy ones the same day, and answer every Google review from the app that runs your work.
From a cleaning visit to a handled review.
Watch a survey go out after a visit, an unhappy answer reach the office, and a Google review get its reply.
- 1The survey goes out after the visit
- 2It lands in Needs you, with the job
- 3Amélie calls back, Reviews marks it Handled
- 4Answer a Google review with Alori's reply
What changes on Monday.
- 01
Before
With AloriA text goes out 2 hours after a job is marked done
- 02
Before
With AloriA low answer opens the customer's conversation, marked Needs you
- 03
Before
With AloriReviews, surveys and replies in the app where your jobs already are
What’s in your app.
Alori starts from ready-made modules, then shapes them to the way you work. Add or remove one any time by asking.
Jobs
A survey goes out when a job is marked done
Conversations
Unhappy answers land in the customer's thread
Website chat
Website chat stars count toward satisfaction
Email campaigns
Email campaigns with an Ask for a review template
Satisfaction you can read in one look.
Reviews › Feedback counts survey answers and website chat stars together, for 7, 30 or 90 days or all time. Each answer shows its words and what it came after.
- Pick 5 stars, 3 faces, 0 to 10 or thumbs.
- See NPS when you use 0 to 10.
- Front desk KPIs show satisfaction for each teammate.
Every Google review, answered from Alori.
Connect Google Business Profile once. Reviews to answer come first, each with a reply Alori wrote in the review's language. Press Send and it is on Google.
- Edit or remove a reply you already sent.
- A review of 3 stars or less rings your bell.
- Ask your bot "reply to the latest Google review".
Change it by asking.
Your app isn’t frozen on day one. Write what you need, the way you’d text it. Alori makes the change and shows you before anything goes live.
- Ask Hélène Moreau for a review
- Which unhappy customers are still waiting?
- Reply to the latest Google review
- Send the survey 2 hours after I close a conversation
The full guide
Everything above, in detail: how it works, what it replaces and what it does not.
Birdeye alternatives: reviews and satisfaction tied to every job
Short answer: If you are comparing Birdeye alternatives, ask how many places your reviews live. Birdeye is a reputation platform for multi-location businesses, with reviews from many sites, listings, surveys, messaging, social posts and reports across locations. Alori is the all-in-one app for service businesses: it asks each customer how it went after the job, sends happy ones to Google, brings unhappy ones back to you, and answers your Google reviews, in the same app as your quotes, jobs and invoices.
Who Birdeye fits well
Birdeye is a strong fit when:
- You run many locations and want reviews, listings and reports for each one in one dashboard.
- Your customers review you on many sites, not only Google, and you want them all in one place.
- You want your business details kept the same across directories and maps.
For a brand with many locations and a marketing team, Birdeye is built for the work.
Why service owners look for alternatives
A service business with one location mostly needs more Google reviews and fewer surprises:
- The trigger is the job. The best moment to ask is right after the work, and the job lives in another tool.
- A bad review starts as a bad visit. The office needs to know the same day, with the job and the technician in front of them.
- More than you use. Listings, competitor reports and location dashboards add cost a single shop rarely needs.
- One more login. Reviews, surveys and messages in one tool, customers and invoices in another.
Side by side
| Birdeye | Alori | |
|---|---|---|
| Main idea | Reputation platform for multi-location brands | An all-in-one app for a service business |
| Review requests | Yes | By text after a job, a paid invoice or a closed conversation |
| Review sites | Many | Google only |
| Answer reviews | Yes, with AI | Google reviews, with a reply Alori writes that you send |
| Surveys | Yes | Stars, faces, 0 to 10 or thumbs, with satisfaction and NPS |
| Listings management | Yes, a strength | No |
| Messaging and website chat | Yes | Texts, email, website chat, Messenger and Instagram in one thread |
| Social posts | Yes | Facebook and Instagram, now or later |
| Quotes, jobs, invoices | Through integrations | In the same app |
What Alori replaces, and what it does not
For a service business, Alori replaces review requests, surveys and the review inbox:
- Ask at the right moment. Two hours after you mark a job done, the customer gets a text asking how it went, during the day only, with one reminder. Ask after an invoice is paid or a conversation closes too, or ask one customer now.
- Happy customers to Google. A good answer shows a button that opens your Google review page. You choose whether only happy customers see it or everyone does.
- Unhappy customers to you. A low answer opens the customer's conversation, marked Needs you, and the teammate who did the job gets a bell. Reviews shows who is still waiting.
- Answer Google reviews. Connect Google Business Profile: each review shows with a reply Alori wrote in the review's language. Send, edit or remove it from Alori. A review of 3 stars or less rings your bell.
- Satisfaction you can read. Reviews › Feedback counts survey answers and website chat stars together, with NPS when you use 0 to 10. Front desk KPIs show it for each teammate.
- Messages in one place. Conversations holds texts, emails, website chats, and Messenger and Instagram messages once Facebook is connected.
- Social posts. Post to Facebook and Instagram at once, now or later, from Social media.
- Email campaigns to lists that update from your tags, with an Ask for a review template.
What it does not replace: reviews from Facebook, Yelp and other sites, listings management across directories, a reviews widget on your website, competitor reports and dashboards across many locations. If you manage a brand with many locations, Birdeye is likely the better fit.
How to switch
- Describe your business. Alori builds the app with customers, jobs and Reviews.
- Pick your business on Google. In Reviews, click Find my business. Your rating shows on Overview, and the review button opens your Google review page.
- Connect Google Business Profile in Connectors to read and answer your reviews from Alori.
- Bring your customers and mark jobs done. Paste a list into Ask Alori, or use the HubSpot move. The first surveys go out on their own.
Start on the free plan, no card needed. See pricing.
Questions
Another question? Ask it when you start.
Yes for service businesses that mainly want more Google reviews, surveys after each job and a quick catch of unhappy customers, in the app that runs their work. For brands with many locations that need many review sites and listings management, Birdeye fits better.
No. Alori reads and answers Google reviews. Reviews on Facebook, Yelp and other sites stay where they are.
Yes. Reviews › Feedback shows the share of satisfied customers for 7, 30 or 90 days or all time, each answer with its words, and who still waits for a call.
Service businesses such as plumbing, HVAC and cleaning companies.
Related pages
See all →- Constant Contact alternativeNewsletters and promos from the app that runs the jobs
- Mailchimp alternativeCampaigns sent from the CRM your customers live in
- Podium alternativeGoogle reviews, review requests and texting
- Squarespace alternativeA website tied to your CRM, booking and quotes
- Wix alternativeA website that sends quote requests to your CRM