About

InputKit has made customer experience software since 2017: satisfaction surveys by email, text or WhatsApp, Google reviews and follow-ups for unhappy customers. More than 2,000 service companies with 6 to 200 employees use it, from dental clinics to retail and residential services.

InputKit was also Alori's first business: its own team replaced a dozen tools with one Alori app. As an official partner, it now sets up Alori for its clients the same way, with the customer feedback work it already does for them.

Service businesses served

2,000+

Tools replaced by Alori in its own team

12 → 1

Bilingual support

EN/FR

Expertise

• Customer experience

  Satisfaction surveys sent at the right moment, alerts when a customer is unhappy and follow-ups to win them back.

• Online reputation

  Google review requests after every job, with reminders, and every review in one place to answer.

• Moving to Alori

  Has moved its own CRM, phones, support chat, email and meeting notes into Alori, and knows what to bring over and in what order.

• Alori setup

  Sets up Alori for each client, brings in their data, trains the team and keeps changing the app as the business grows.

Team

• 

  Philippe Genois

  President and co-founder

  Founded InputKit in 2017 and grew it to $3M in annual recurring revenue without outside funding. Co-founder and CEO of Alori.

  LinkedIn ↗

Project history

1. InputKit

   Software for service businesses · Quebec

   HubSpot, Aircall, Intercom and nine other tools replaced by one Alori app, about $55,000 a year saved on software.